Refund policy

Thank you for your purchase – we are delighted to have you shopping with us.
To start a return, go to our return portal here.

OUR POLICY

Returns are only offered on items purchased at full price. Items marked final sale cannot be returned or exchanged. Items purchased during promotions can be returned for a store credit only. Returns of items purchased during gift with purchase promotions are eligible for size exchange or partial refund (minus the value of the gift) unless the gift with purchase item is returned at the same time.

You have 30 days to decide whether or not to keep your items. Should you need to return or exchange your purchase, you have 30 days from receiving your order to email shop@laratweedie.com.au and advise us of your intention to return your purchase. 

RETURN LOCATIONS

Customers in Australia, New Zealand and Rest of World can return products to our warehouse in Melbourne, VIC.

LATE RETURNS

Your purchase should be sent back to us within 30 days of receiving your order. Returns outside of this period will only be accepted at the discretion of Lara Tweedie Equestrian. Unfortunately, at the present time, we cannot offer free returns. 

CONDITION

Please ensure your items are returned new, unused, in their original packaging with all designer tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you. 

REPEATED RETURNS

We offer a flexible returns policy to make your online shopping experience easy. We do monitor the number of returns made by customers and continued returns will be flagged and potentially refused at our discretion. 

REFUNDS

Your refund will be credited to the original payment method or provided as a store credit with Lara Tweedie Equestrian. If the original payment method was Afterpay, please note that a 6% restocking charge will be levied on returns but not exchanges. Shipping charges are not refundable. Please note that your refund can take up to 10 working days to show on your account due to varying processing times between payment providers. 

SHIPPING

Free returns are available for customers in Australia and the USA through Redo (option available at checkout).

We do not currently offer free returns for other markets. Customers must post back items for return/exchange at their own expense. Shipping of exchanged items is complimentary on full price purchases. Shipping is not complimentary on exchanges of items purchased on sale or during promotions. A flat rate of $20 will be charged to ship these products. 

FAULTY GOODS 
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, please contact shop@laratweedie.com.au

COLOURS
We have made every effort to display the colours of the products that appear on Lara Tweedie Equestrian as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.

FINAL SALE
During our sales clearance, products marked as final sale cannot be returned or exchanged.